Multi-channel alert delivery at scale
Automatically route system alarms to on-call teams via email and SMS in real time.
What it is
The Communicator Service acts as your platform's central alert dispatcher. It subscribes to incoming alarm and event streams, automatically routes each message to the right channel (email or SMS), and delivers it through your existing SMTP server and SMS gateway. No human intervention needed—alerts reach your operators when and where they need them.
Key benefits
Operators get alerts where they are
Real-time email and SMS delivery means your team sees critical events instantly, whether in the office or in the field—no missed alerts, no delays.
Works with what you have
Integrates with any standard SMTP mail server and HTTP-based SMS gateway. No new infrastructure or vendors needed—plug in your existing email and messaging endpoints.
Reliable at high volume
Built on modern virtual-thread architecture to handle thousands of concurrent alarms without blocking or resource exhaustion. Automatic reconnection keeps the service resilient during network disruptions.
Intelligent routing and queueing
Each incoming alarm is instantly categorized and queued for delivery. Failed deliveries are retried, and the system batches sends for efficiency—delivering critical notifications without overwhelming your mail system.
Capabilities
- Subscribe to alarm streams over encrypted MQTT
- Automatically route messages to email or SMS based on alert type
- Deliver via your existing SMTP server with authentication and TLS
- Send SMS through any HTTP-based gateway (with support for bulk DLT templates)
- Queue and batch outbound messages for efficiency
- Recover from network outages with automatic reconnection
- Configure all endpoints (mail server, SMS gateway, MQTT broker) without code changes